03-29-2015 12:24 AM
Hi Act users
I have act v22.214.171.124 runnning on my notebook. The day before yesterday my act! shut down when my notebook changed to energy saving mode. Unfortunately act! was still runnning. When I opened act! the database was repaired. Since then I cannot see any content.The startup procedure was also changed, act! was starting directly without asking for access password (which is clear). I changed the startup procedure back to asking for database at startup.
Now every time when I open there is a message "Access to database CRMData is not possible. Check network connection and the availability of databank server..."
The database has about 80MB.
After starting act!diagnostics and checking error log I found out that the user which is in use during startup is wrong. Message "Logon Login failed for user 'sa'". I always start with user kosas.
2015-03-28 18:53:58.48 spid54 Starting up database 'ActData_Plastiversum_kosas'.
2015-03-28 18:54:11.77 Logon Error: 18456, Severity: 14, State: 8.
2015-03-28 18:54:11.77 Logon Login failed for user 'sa'. Reason: Password did not match that for the login provided. [CLIENT: 192.168.1.33]
Does anyony know how I can fix this?
04-08-2015 08:31 AM
You could try running the SecurityCmdLnApp.exe to try and see if it will sort it out if not then uninstall ACT! and the ACT7 instance of SQL then re-install ACT! and SQL. You can then attach your ACT! database to SQL again
you can re-attach the database by looking at this article