Community
Showing results for 
Search instead for 
Do you mean 
Reply

New User - emails attach to history / share database

Accepted Solution Solved
New Member
Posts: 3
Country: Hong_Kong
Accepted Solution

New User - emails attach to history / share database

Hi,

 

We have 2 computers installed ACT 2011. Email setting has been completed, but the old emails do not automatically attach.

 

I want to share a database with the other user by copying the file into the server folder, but failed.  There is an error message saying "cannot find that database".

 

Any solution?

 

Thank you!!

 

Amy

 

 


Accepted Solutions
Solution
Accepted by topic author amy@kegpac.com
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: New User - emails attach to history / share database

Two things to note:

1. Old emails won't auto attach ... you'll need to do that manually (you can select a group and use Auto attach)

2. You can't just COPY a SQL database ... you need to back it up and then copy the ZIP file to the server and Restore_As
Then detach on your local so you don't accidentally update the wrong one

View solution in original post


All Replies
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: New User - emails attach to history / share database

Hello Amy,

Welcome to the Sage ACT! Online Community!

 

Can you provide some additonal information about your setup:

- Which email client are you using: ACT! Internet Mail or Microsoft Outlook (which version)?

 

Here is an article with instructions for sharing a database: KB Article 13878

Review these steps and if there is still an issue, post more details about the issue. 

- Which file are you copying?

- Are the computers on the same network? 

 

Greg Martin
Sage
Solution
Accepted by topic author amy@kegpac.com
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: New User - emails attach to history / share database

Two things to note:

1. Old emails won't auto attach ... you'll need to do that manually (you can select a group and use Auto attach)

2. You can't just COPY a SQL database ... you need to back it up and then copy the ZIP file to the server and Restore_As
Then detach on your local so you don't accidentally update the wrong one
New Member
Posts: 3
Country: Hong_Kong

Re: New User - emails attach to history / share database

Thank you, Mike.  BTW, new incoming emails are not attached automatically, too.  Outgoings don't have this problem.  Any idea?  best regards, Amy 

New Member
Posts: 3
Country: Hong_Kong

Re: New User - emails attach to history / share database

Hi Mike, I am ok now by using Quick Attached.  Thank you again!!!  Best regards, Amy

New Member
Posts: 2
Country: USA

Re: New User - emails attach to history / share database

Amy, did you ever get a solution to this?  I am having this issue.  Also, what is Quick Attach?

 

Thanks,


Suzanne

Connect your business!