New User - emails attach to history / share database

[amy@kegpac.com]

Hi,

We have 2 computers installed ACT 2011. Email setting has been completed, but the old emails do not automatically attach.

I want to share a database with the other user by copying the file into the server folder, but failed.  There is an error message saying "cannot find that database".

Any solution?

Thank you!!

Amy

[GLComputing · Accepted solution]

Two things to note:

1. Old emails won't auto attach ... you'll need to do that manually (you can select a group and use Auto attach)

2. You can't just COPY a SQL database ... you need to back it up and then copy the ZIP file to the server and Restore_As
Then detach on your local so you don't accidentally update the wrong one

[gmartin]

Hello Amy,

Welcome to the Sage ACT! Online Community!

Can you provide some additonal information about your setup:

- Which email client are you using: ACT! Internet Mail or Microsoft Outlook (which version)?

Here is an article with instructions for sharing a database: KB Article 13878

Review these steps and if there is still an issue, post more details about the issue. 

- Which file are you copying?

- Are the computers on the same network? 

[GLComputing · Accepted solution]

Two things to note:

1. Old emails won't auto attach ... you'll need to do that manually (you can select a group and use Auto attach)

2. You can't just COPY a SQL database ... you need to back it up and then copy the ZIP file to the server and Restore_As
Then detach on your local so you don't accidentally update the wrong one

[amy@kegpac.com]

Thank you, Mike.  BTW, new incoming emails are not attached automatically, too.  Outgoings don't have this problem.  Any idea?  best regards, Amy 

[amy@kegpac.com]

Hi Mike, I am ok now by using Quick Attached.  Thank you again!!!  Best regards, Amy

[suzanneLC]

Amy, did you ever get a solution to this?  I am having this issue.  Also, what is Quick Attach?

Thanks,

Suzanne