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New Outlook message missing email address

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Copper Contributor
Posts: 34
Country: United States
Accepted Solution

New Outlook message missing email address

I am using ACT! for Financial Professionals v11. 

 

I am having a peculiar problem.  When in ACT! I click on the email hyperlink, the new outlook message appears however, the email address is missing.   I have not needed to use this feature in many months so I am not sure when it quick working.

 

Any help would be appreciated.

 

 


Accepted Solutions
Solution
Accepted by topic author agrych
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 34
Country: United States

Re: New Outlook message missing email address

Okay, I believe I have found the problem.  Apparently, it was my ignorance popping up.  I have the email preference "excluding 'my record' from history" so I guess this is why any email address on 'my record' doesn't pull in the email address on the new message.  It seems to work fine on any other contact record.

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Solution
Accepted by topic author agrych
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 34
Country: United States

Re: New Outlook message missing email address

Okay, I believe I have found the problem.  Apparently, it was my ignorance popping up.  I have the email preference "excluding 'my record' from history" so I guess this is why any email address on 'my record' doesn't pull in the email address on the new message.  It seems to work fine on any other contact record.