02-13-2008 08:45 AM
I am trying to re-install ACT 2007 on a new computer to replace an existing installation and have run into a few issues.
History: ACT 2007 was installed on 3 computers last year with no issues including one that eventually had Office 2007. ACT wasn’t configured to work with Outlook. My assumption is that ACT was installed first.
With this new computer, Office 2007 was installed by manufacturer and when trying to install ACT, there were issues installing SQL and MSXML. When trying to enter the license key it errored with “The registration process has detected that Microsoft SQL Server 2005 Standard edition is installed, but the current serial number prevents access. Uninstall Microsoft SQL Server 2005 Standard edition and use Disc 1 to re-install ACT!, and then register the product.”.
Of course, the dialog box instructions were followed and SQL was removed. Reinstallation of ACT 2007 resulted in the same error.
Support was contacted and the seemingly standard answer of a support contract being needed was given for the same cost as two or three copies of the product depending on which option was chosen. It doesn’t seem right to be charged that much for a legit re-installation of the product on one computer.
In doing more research on options, it was found that Office 2007 wasn’t supported with ACT 2007. That was a surprise since it has been working fine on one of the systems with Office 2007 for 6+ months. The assumption at the time of installation was that products with the same version year would be compatible.
My question is: If Office 2007 is removed, ACT 2007 installed without using the Outlook features (registered at this time), and then Office 2007 reinstalled, will ACT 2007 work correctly and will it be able to be registered on this new computer?
Thanks in advance,
02-13-2008 10:11 AM