09-15-2017 06:18 AM
I was having some problems with Outlook in O365. Reached out to Microsoft and was sent to level 2. Got on my system and did a lot of poking around. Fixed the Outlook problem but left my system unable to communicate with the remote db.
When checking to make sure the main db is checked to accept incoming syncs on port 65100, the error "Could not start sync server. Act! has encountered and error ....
Where do I go to start the sync server?
Many thanks for your help.
09-15-2017 09:19 AM
Check out this Knowledgebase article for advice on this error: KB 15090 - Error: "Could not start sync server. ACT has encountered an error, please check that the ...
09-16-2017 12:35 AM - edited 09-16-2017 12:37 AM
Perhaps try changing the Port Number to 65101 or 65102.
Remember to change it to match at both ends.
09-18-2017 02:46 AM - edited 09-18-2017 05:03 AM
I see you state having ACT Premium. There are 2 ways of running sync on the main database location, with the sync apps and also by selecting Accepting Incoming Sync from within the ACT programme under tools - Synchronise Database.
If one of these is running the other will not start as they both use the same port number. If you are using the network Sync app and that is not starting check that Accept incoming sync is not enabled inside ACT. If you are trying to start the Sync inside ACT then make sure that the network sync app is not also running.
My guess is that the sync app is running so you will not be able to start the Accept Incoming Sync option inside ACT.
What happens if the remote tries to sync, any messages?