Community
Showing results for 
Search instead for 
Do you mean 
Reply

Network Service Sync Not Working With Help of Microsoft

Bronze Contributor
Posts: 1,393
Country: USA

Network Service Sync Not Working With Help of Microsoft

I was having some problems with Outlook in O365.  Reached out to Microsoft and was sent to level 2.  Got on my system and did a lot of poking around.  Fixed the Outlook problem but left my system unable to communicate with the remote db.  

 

 

When checking to make sure the main db is checked to accept incoming syncs on port 65100, the error "Could not start sync server.  Act! has encountered and error ....

 

Where do I go to start the sync server?

 

Many thanks for your help.

 

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Network Service Sync Not Working With Help of Microsoft

Hi John,

 

Check out this Knowledgebase article for advice on this error: KB 15090 - Error: "Could not start sync server. ACT has encountered an error, please check that the ...

Bronze Contributor
Posts: 1,393
Country: USA

Re: Network Service Sync Not Working With Help of Microsoft

Yep, been there done that.  No help, though.

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Bronze Super Contributor
Posts: 1,538
Country: United_Kingdom

Re: Network Service Sync Not Working With Help of Microsoft

[ Edited ]

Perhaps try changing the Port Number to 65101 or 65102.

 

Remember to change it to match at both ends.

 

HTH


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Bronze Elite Contributor
Posts: 1,409
Country: United_Kingdom

Re: Network Service Sync Not Working With Help of Microsoft

[ Edited ]

Hi John

 

I see you state having ACT Premium. There are 2 ways of running sync on the main database location, with the sync apps and also by selecting Accepting Incoming Sync from within the ACT programme under tools - Synchronise Database.

 

If one of these is running the other will not start as they both use the same port number. If you are using the network Sync app and that is not starting check that Accept incoming sync is not enabled inside ACT. If you are trying to start the Sync inside ACT then make sure that the network sync app is not also running.

 

My guess is that the sync app is running so you will not be able to start the Accept Incoming Sync option inside ACT.

 

What happens if the remote tries to sync, any messages?