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Needing To Reset Some Preferences Including Which db To Use

Bronze Contributor
Posts: 1,405
Country: USA

Needing To Reset Some Preferences Including Which db To Use

For the past two mornings, I have had to select which db to open and reset options such as using the dialer and setting up eMail.

 

The system was working fine at day's end.  I leave it running, so the scheduled backup will run in the evening.

 

In the morning, ACT is still up, so I closed it and retarted to get the rollovers to update.

 

Where should I look to troubleshoot this?

John Purdy
ACT! Premium 2016 (V. 18)
Dell XPS Ultrabook with 4GB, Win 10 Pro, & Office 365, 32bit
Nickel Elite Contributor
Posts: 955
Country: USA

Re: Needing To Reset Some Preferences Including Which db To Use

[ Edited ]

John,

 

ACT! Tools / Preferences / Startup Tab

==================================

You can also goto your desired ACT!2013 database .pad file extension and rite click it and select

Send to Desktop(create shortcut)

reference location  C:\Users\Username\Documents\ACT\ACT Data\Databases

===============================================================================

Cheers - FSB

Bill Williams - Owner / ACT! Consultant / Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Download Free BullZip PDF Printer and Print directly to PDF http://www.bullzip.com/products/pdf/info.php
Bronze Contributor
Posts: 1,405
Country: USA

Re: Needing To Reset Some Preferences Including Which db To Use

Thanks Bill, but that is the way I have ACT set up -- to open the last opened db.  Actually, the ACT icon is on my task bar too.

 

Unfortunately, even using a shortcut will not address the issue that my phone and eMail preferences had to be reset.

John Purdy
ACT! Premium 2016 (V. 18)
Dell XPS Ultrabook with 4GB, Win 10 Pro, & Office 365, 32bit
Nickel Elite Contributor
Posts: 955
Country: USA

Re: Needing To Reset Some Preferences Including Which db To Use

[ Edited ]

John,

 

I dont see where you mentioned the complete version of ACT!2013 we are talking about?

ex: Sage ACT! Pro 2011 Version 13.1.111.0, Hot Fix 6

 

Have all the ServicePak / Hotfixes been applied?

Reference download center link

http://download.act.com/support/downloads/Sage-ACT-Premium-2013-Product-Downloads.html 

 

Have you tried running ACTDIAG (including the Rebuild options)?

 

After that, have you used ACTDIAG to repair/delete/rebuild your Preferences folder items?

 

Hope those ideas help? Let me know - cheers - FSB

 

Bill Williams - Owner / ACT! Consultant / Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Download Free BullZip PDF Printer and Print directly to PDF http://www.bullzip.com/products/pdf/info.php