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Needing To Reset Some Preferences Including Which db To Use

Bronze Contributor
Posts: 1,393
Country: USA

Needing To Reset Some Preferences Including Which db To Use

For the past two mornings, I have had to select which db to open and reset options such as using the dialer and setting up eMail.

 

The system was working fine at day's end.  I leave it running, so the scheduled backup will run in the evening.

 

In the morning, ACT is still up, so I closed it and retarted to get the rollovers to update.

 

Where should I look to troubleshoot this?

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Nickel Elite Contributor
Posts: 934
Country: USA

Re: Needing To Reset Some Preferences Including Which db To Use

[ Edited ]

John,

 

ACT! Tools / Preferences / Startup Tab

==================================

You can also goto your desired ACT!2013 database .pad file extension and rite click it and select

Send to Desktop(create shortcut)

reference location  C:\Users\Username\Documents\ACT\ACT Data\Databases

===============================================================================

Cheers - FSB

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Bronze Contributor
Posts: 1,393
Country: USA

Re: Needing To Reset Some Preferences Including Which db To Use

Thanks Bill, but that is the way I have ACT set up -- to open the last opened db.  Actually, the ACT icon is on my task bar too.

 

Unfortunately, even using a shortcut will not address the issue that my phone and eMail preferences had to be reset.

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Nickel Elite Contributor
Posts: 934
Country: USA

Re: Needing To Reset Some Preferences Including Which db To Use

[ Edited ]

John,

 

I dont see where you mentioned the complete version of ACT!2013 we are talking about?

ex: Sage ACT! Pro 2011 Version 13.1.111.0, Hot Fix 6

 

Have all the ServicePak / Hotfixes been applied?

Reference download center link

http://download.act.com/support/downloads/Sage-ACT-Premium-2013-Product-Downloads.html 

 

Have you tried running ACTDIAG (including the Rebuild options)?

 

After that, have you used ACTDIAG to repair/delete/rebuild your Preferences folder items?

 

Hope those ideas help? Let me know - cheers - FSB

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html