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Need some help with ACT 2013 Prem with a Object reference error

New Member
Posts: 7
Country: USA

Need some help with ACT 2013 Prem with a Object reference error

[ Edited ]

I have a user who is using ACT 2013 Prem and when ever she clicks on an item in the History tab she receives the Object Reference Error,

 

I have deleted the preference file through ACTDiag

 

I have uninstalled and reinstalled

 

I used a different users profile, get the same error

 

I have repaired office

 

I have used a system restore to a date last week.

 

I have run the Email preference setup

 

It is a Windows 7 Pro 

 

I am at a loss.

 

There are other users connected to the database that aren't having this issue,

 

Please help.

Moderator
Posts: 719
Country: USA

Re: Need some help with ACT 2013 Prem with a Object reference error

There are some local preference files which are not removed when you rebuild the preferences through Act! Diagnostics. Sometimes rebuilding the preferences in Act! Diagnostics is enough, but when it's not, you might need to manually rebuild the preferences in order to hit the files that Act! Diagnostics does not touch. I'd recommend that you see the "manually rebuilding the preferences" section of this article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/14770

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
New Member
Posts: 7
Country: USA

Re: Need some help with ACT 2013 Prem with a Object reference error

I renamed all the files and that didn't seem to help.

 

Not sure if this would help but here are the error details

 

System.NullReferenceException: Object reference not set to an instance of an object.
   at Act.UI.History.NuRecordHistoryDialog..ctor(ActApplication actApplication, History editHistory, Guid currentUserID, Contact currentContact, SupplementalFileManager sfMgr)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.Run(Form mainForm)
   at Act.Application.SingletonApp.Run(Form startupForm)
   at Act.Application.Act.Main(String[] args)

Silver Super Contributor
Posts: 2,328
Country: USA

Re: Need some help with ACT 2013 Prem with a Object reference error

I think that issue might be the result of a bad install of the .NET Framework.  Try uninstalling and reinstalling the .NET Framework and see if that fixes it.


Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!
New Member
Posts: 7
Country: USA

Re: Need some help with ACT 2013 Prem with a Object reference error

Thank you will try that next.

New Member
Posts: 7
Country: USA

Re: Need some help with ACT 2013 Prem with a Object reference error

I did a complete uninstall of 4.5 and reinstall and it did change anything.

Employee
Posts: 98
Country: USA

Re: Need some help with ACT 2013 Prem with a Object reference error

Hi what is the version of act? 15.0 or 15.1? Can you also try the same in demo and let us know if it works fine there??
New Member
Posts: 7
Country: USA

Re: Need some help with ACT 2013 Prem with a Object reference error

It is version 15.0.301.0. If I use the demo database it works fine.

Silver Super Contributor
Posts: 2,328
Country: USA

Re: Need some help with ACT 2013 Prem with a Object reference error

If the Act! Demo database works then it is most likely an issue with your preferences or with the database.  I would try deleting your preferences if you haven't tried that already and if that didn't work you will probably need to submit the database to database services to get it resolved or work with an ACC that can troubleshoot database issues.  I can do it but my time would be billable.

Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!
New Member
Posts: 7
Country: USA

Re: Need some help with ACT 2013 Prem with a Object reference error

Thank you Stan and for all that have helped. I think I am at the point of just building a new computer since it works of other users and other computers. If anyone has another suggestion I would love to have it. I would love to know how to fix this problem for future knowledge.