12-09-2013 12:09 PM
I have ACT 2013. I upgraded to a new machine running Windows 8.1. ACT worked, but failed to integrate with Google. I learned that there was an update, so I installed that. Sill no luck with the Google integration. I learned about a HOTFIX, and installed that. It then required me to re-register. I tried to do so in 3 phone calls to the registration department. We couldn't get it to accept the registration. I was referred to this article: http://kb.swiftpage.com/app/answers/detail/a_id/13727/kw/13727 and carefully followed all instructions, but to no avail. I am dead in the water and unable to use ACT, which is essential to my business. ACT wants to charge me for a tech support call or contract to fix this, which was not broken by my doing. I'm upset about that.
Specifically here's what is happening:
Start as with "run as administrator"
Click "I have purchased ACT! and am ready to register, then Next.
I enter my Serial #, which was verified by the registration department by phone.
Registration by Internet doesn't work, so I click "Register by Phone, and Next
The next screen shows my serial # and a place for the Installation Code, but those fields are not available to place the cursor in.
The only thing I can do is click Next.
I enter the activation code given to me by the phone person and subsequently emailed to me, then click Activate.
I get the message "We are unable to register ACT! You can continue using ACT! as a trial version for 0 days. To register at a later time, select "Register" from the Help menu.
And I cannot use the product.
Any help would be appreciated.
12-09-2013 02:26 PM
That usually fixes it when I've run into that problem. Make sure you stop the Protexis service before removing the files or it won't do any good. There may be a newer version of Protexis available too. There is a KB article on replacing it but I can't remember if the version in the KB is newer than the version in ACT! 2013 SP1. I would try replacing Protexis if the KB you are trying doesn't work.
12-09-2013 08:56 PM
I carefully went through every step suggested at http://kb.swiftpage.com/app/answers/detail/a_id/23027
When finished, I had exactly the same error and failure to register as before.
12-09-2013 09:46 PM
Try the steps in this KB article.
12-10-2013 01:33 AM
I have had problems with 2013 and HF4 where as soon as you applied the hot fix you couldn't register ACT! and trying the normal stuff just wouldn't work. You could un-install ACT! install with SP1 included and register ACT! without a problem then it would break again as soon as HF4 was applied.
I eventually received the following from swiftpage support wich fixed it for me. Hopefully this will help in your case as well.
Start the Protexis Service
12-10-2013 06:38 AM
I also did the normal remove and install which didn't work but just doing the reg as above and not removing protexis did fix it on a number of machines where I couldn't get it working after HF4 install
12-10-2013 06:58 AM
Its the 2 sys files, KGyGaAvL.sys file and the 10-character alpha-numeric ".sys" files. that is in the KB13727 (http://kb.swiftpage.com/app/answers/detail/a_id/13727_) sorry about that.