05-28-2010 06:54 AM
I tried every fix found on Google and in these forums
I removed it from disabled item list, I checked the registry to make sure everything is O.K.... but it still does not show up
This is a newly formatted computer, and i've also tried it on my collegues computer and it does not work at all
i'm using ACT2010 and Office 2003
05-28-2010 06:59 AM
05-28-2010 07:33 AM
If you haven't already, follow the steps in this article: Act! Menu missing from MS Word
If the Act! menu is presented but you are unable to get the 'Show Fields List' to appear, check the Macro Security setting first.
05-28-2010 11:18 AM
05-28-2010 01:16 PM
Those were certainly the 'common' steps to resolve the issue. We've also seen Anti-Virus software interfere with the communication between Act! and Office products. Try disabling your anti-virus software and also try adding the exceptions listed in this article:
06-01-2010 07:26 AM
so my computer was formatted, everything was reinstalled properly in the right order
and the option menu is still not showing up in any microsoft office products
... any ideas ?
06-01-2010 07:51 AM
Since the reinstall, have you gone back to check the status of the add-on (enabled/disabled)? Checking in the registry again that the LoadBehaviour is set to 3?
FYI: The add-on being disabled would prevent the Act! menu item on the Word toolbar, the Macro Security being set high would prevent the Field List from being presented.