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Need fix ASAP - Show Field List in Word not doing anything

Tuned Listener
Posts: 44
Country: Canada

Need fix ASAP - Show Field List in Word not doing anything

I tried every fix found on Google and in these forums

I removed it from disabled item list, I checked the registry to make sure everything is O.K.... but it still does not show up

This is a newly formatted computer, and i've also tried it on my collegues computer and it does not work at all 


i'm using ACT2010 and Office 2003

Silver Contributor
Posts: 1,811
Country: USA

Re: Need fix ASAP - Show Field List in Word not doing anything

Just to test, try Write, Edit Template, and choose Letter.adt

 

If not, is there any change ACT was installed before Word?

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Tuned Listener
Posts: 44
Country: Canada

Re: Need fix ASAP - Show Field List in Word not doing anything

Still not working... and no, ACT was installed after Office

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Need fix ASAP - Show Field List in Word not doing anything

If you haven't already, follow the steps in this article: Act! Menu missing from MS Word

If the Act! menu is presented but you are unable to get the 'Show Fields List' to appear, check the Macro Security setting first.

Greg Martin
Sage
Tuned Listener
Posts: 44
Country: Canada

Re: Need fix ASAP - Show Field List in Word not doing anything

Macro security is set to low, tried every fix on there, except the add-ins for .net framework, trying that as we speak
Tuned Listener
Posts: 44
Country: Canada

Re: Need fix ASAP - Show Field List in Word not doing anything

Ok so, we tried every single fix in the link posted here, and also every single fix we could possibly find on Google

installing the .NET add-ins actually got the ACT! menu option to disapear from office programs...

We tried reinstalling ACT!, wiping my user profile, and nothing works

we are out of options, please help
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Need fix ASAP - Show Field List in Word not doing anything

Those were certainly the 'common' steps to resolve the issue.  We've also seen Anti-Virus software interfere with the communication between Act! and Office products.  Try disabling your anti-virus software and also try adding the exceptions listed in this article:

Exceptions for Anti-virus and firewall software

 

Greg Martin
Sage
Tuned Listener
Posts: 44
Country: Canada

Re: Need fix ASAP - Show Field List in Word not doing anything

Still nothing this morning...

This feature was working as of last week, and it suddently stopped working after no apparent changes

Tuned Listener
Posts: 44
Country: Canada

Re: Need fix ASAP - Show Field List in Word not doing anything

so my computer was formatted, everything was reinstalled properly in the right order

and the option menu is still not showing up in any microsoft office products

... any ideas ?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Need fix ASAP - Show Field List in Word not doing anything

Since the reinstall, have you gone back to check the status of the add-on (enabled/disabled)?  Checking in the registry again that the LoadBehaviour is set to 3?

 

FYI: The add-on being disabled would prevent the Act! menu item on the Word toolbar, the Macro Security being set high would prevent the Field List from being presented.

Greg Martin
Sage