12-28-2009 04:48 PM - last edited on 12-29-2009 10:18 AM by ghollister
I purchased ACT by Sage 2009, CALL CENTER DL - IT TAPI.NET 1 USER, Call Center DL - CompanionLink, and Call Center DL - DoubleLook, and Vonage VOIP. I do inbound and outbound calling business insurance sales calls from my house and am trying to automate it all (screen pops for incoming calls, dialing out via mouse-click or headset).
I believe the last piece for me to get this up and running is to purchase a Tapi modem for my computer (PC, Windows 7). I've researched this and haven't had success knowing what to buy. My technical skills are limited.
1. Please send me your recommendations and
2. If you have any suggestions regarding things I might have forgotten or any implementation suggestions (3rd parties, whatever) I'm very eager to hear your ideas.
Thank you very much for your help,
12-30-2009 03:56 AM - edited 12-30-2009 05:33 AM
The ACT! Dialer doesn't do Caller Id (screen pops on incomming) and most modems don't support it either.
You might try one of the modems listed in http://www.identafone.com/modems.html
While this isn't an option in Australia (where I am), in the US you might try SNOM -