07-13-2012 07:22 AM
02-13-2013 02:22 PM
I am unable to register Act 2012 Pro on my PC. My laptop was upgraded so Act was reinstalled. However, since I use Act only once in a while, I failed to register and used up my "trial" days. I could not register using the internet during the weekend. I requested an email activation code and instead received an email saying one could not be granted without an installation code but I don't have one. I attempted to register again by internet and the installation code is blank. I called, emailed, chatted with your representatives and tried all recommendations. I still have 0 trial sessions left (according to the dialogue box which recommends registering through Help but the program closes before I can get there) even though I uninstalled and reinstalled the software. I followed advice for Windows 7 Professional and have administrative use.
02-18-2013 01:34 PM
Here is an article with instructions to run the program with 'Administrator' authority and steps to remove damaged registration files: KB Article 13727
If that does not resolve the issue, uninstall Sage ACT!, then use the following article to remove the remaining 'Protexis' files, then reinstall Sage ACT! and attempt to register: KB Article 23027