I have been importing csv files and the name fields appear in a lighter grey color and do not allow me to correct spelling or capitalization. I can no longer directly enter contact names either. What have I clicked or defined to cause this to happen. HELP!!!!!!!
The standard database fields First Name and Last Name are system fields and can't be directly edited. What you need to do is edit the name in the standard Contact field and the corrections will be parsed to the First and Last Name fields.
I wanted to add some thoughts in since it regards to Last Name First Name system fields. I have been trying to import different lists, with some of them having the same contacts. Even though I have all the duplicate settings checked, it won't merge and keeps adding duplicates. Was on the phone for 2 hours with support and the bottom line was that since these fields are "system fields" it wont' check them. That sounds odd since that's a pretty common way to check for duplicates. Also, the previous versions did not have this problem i.e. ACT2006. Also, these fields are listed as an option in the duplicate checking section i.e. you can select Company, then Last Name, then First Name. It does find the duplicates when I scan for duplicates, but this should be happening when I first import them. Any thoughts?