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My record issue

Copper Contributor
Posts: 104
Country: United States

My record issue

I have a duplicate "My Record" in my database.  It is an old address from our previous location.  I would like to delete it but the Delete Contact button is dimmed.  In the Contact List window, there is a little guy with a key on the far left.  How can I delete this record??
Moderator
Posts: 4,395
Country: USA

Re: My record issue

The record you're trying to delete is the real My Record.  You will need to transfer you're information into the real My Record and delete the other contact.
Copper Contributor
Posts: 104
Country: United States

Re: My record issue

When I lookup "My Record", Act returns the correct record, as evidenced by the correct address.  Looking at the number of contacts returned, it shows 1 of 1.  So I'm still not sure why this duplicate record cannot be deleted.  It does not appear to be the active "My Record".  Any other ideas??
Copper Contributor
Posts: 104
Country: United States

Re: My record issue

This issue is resolved.  There were two users, each with the same name.  I deleted the incorrect user.  All is well.