My Act keeps reseting and I loose my preferences

[billb]

My Act 9.0 keeps reseting itself and I loose all of my personal preferences like calendar options, and color options.  Can anyone help me determine what is going on?

[GLComputing]

Have you applied Hotfix 3

[barrygou]

Is the Hotfix 3 only for Version 9? I am having the same issues but am running Version 10.

[billb]

No, not until about an hour ago.  I did download it.  Copied the directions.  The only thing is that I had to re-register all over again.  I was not prepared and had to call customer service because I couldn't find my serial number etc.

It is now up and running.  I have customized my preferences, so I will see if this works. In the past, it would go for weeks and suddenly I would have to reload them.

Thanks for your help.

[GLComputing]

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barrygou wrote:

Is the Hotfix 3 only for Version 9? I am having the same issues but am running Version 10.

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Not, it is only for ACT! 9.0

Have you updated to 10.01?

[GLComputing]

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Billb wrote:

It is now up and running.  I have customized my preferences, so I will see if this works. In the past, it would go for weeks and suddenly I would have to reload them.

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It's a good idea to back up the Preferences xml file... that way, if it happens again (usually because this file gets damaged(, you just need to restore the file and it will be ok again

[barrygou]

My ACT! says "10.0.0.237 Hotfix 1"

[GLComputing]

I'd download the ACT! 10.01 patch. It does improve a lot of things

[barrygou]

I downloaded and installed the 10.01 patch and it corrected the problem. Thanks for suggesting it!

[GLComputing]

It can also be a good idea to backup the Preferences XML file as this can become corrupt some times and easier to just restore it from a copy