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My Act keeps reseting and I loose my preferences

New Member
Posts: 23
Country: USA

My Act keeps reseting and I loose my preferences

My Act 9.0 keeps reseting itself and I loose all of my personal preferences like calendar options, and color options.  Can anyone help me determine what is going on?
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: My Act keeps reseting and I loose my preferences

Nickel Contributor
Posts: 209
Country: United States

Re: My Act keeps reseting and I loose my preferences

Is the Hotfix 3 only for Version 9? I am having the same issues but am running Version 10.
New Member
Posts: 23
Country: USA

Re: My Act keeps reseting and I loose my preferences

No, not until about an hour ago.  I did download it.  Copied the directions.  The only thing is that I had to re-register all over again.  I was not prepared and had to call customer service because I couldn't find my serial number etc.

It is now up and running.  I have customized my preferences, so I will see if this works. In the past, it would go for weeks and suddenly I would have to reload them.

Thanks for your help.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: My Act keeps reseting and I loose my preferences



barrygou wrote:
Is the Hotfix 3 only for Version 9? I am having the same issues but am running Version 10.


Not, it is only for ACT! 9.0
 
Have you updated to 10.01?
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: My Act keeps reseting and I loose my preferences



Billb wrote:

It is now up and running.  I have customized my preferences, so I will see if this works. In the past, it would go for weeks and suddenly I would have to reload them.



It's a good idea to back up the Preferences xml file... that way, if it happens again (usually because this file gets damaged(, you just need to restore the file and it will be ok again
Nickel Contributor
Posts: 209
Country: United States

Re: My Act keeps reseting and I loose my preferences

My ACT! says "10.0.0.237 Hotfix 1"
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: My Act keeps reseting and I loose my preferences

Nickel Contributor
Posts: 209
Country: United States

Re: My Act keeps reseting and I loose my preferences

I downloaded and installed the 10.01 patch and it corrected the problem. Thanks for suggesting it!
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: My Act keeps reseting and I loose my preferences

It can also be a good idea to backup the Preferences XML file as this can become corrupt some times and easier to just restore it from a copy