Community
Showing results for 
Search instead for 
Do you mean 
Reply

Mutliple reminders keep popping up

Copper Contributor
Posts: 83
Country: NZ

Mutliple reminders keep popping up

A customer recently upgraded to Act! v18 from v6. Now he has duplicate reminders popping up all the time, even after clearing reminders. i.e. duplicate reminders cascading on this screen. I asked him to check that the "Create separate activities when scheduling with multiple contacts" flag is switched-off for each activity type, & he confirmed that it was. I see that some of the reminders are for recurring activities, but not all. I am wondering what I need to do to fix this.
Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Mutliple reminders keep popping up

I have a client who has been getting multiple alarm windows for v17 and still v18 with no solution.

 

Any suggestions would be most welcome.


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Employee
Posts: 98
Country: USA

Re: Mutliple reminders keep popping up

Hi,

Please try recreating preferences after closing. Please take backup of the database and recreate preferences.

How to recreate preferences?
Start run> Then type %appdata% in the dialogbox.
Double click on the ACT folder
Double click the ACT Data folder
Rename the Preferences folder and the preferenceBak.xml preferenceBak3.xml, preferenceBak6.xml, preferenceBak9.xml files
Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Mutliple reminders keep popping up

Have tried that and all the other suggestions with no luck.

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Mutliple reminders keep popping up

Hi all,

We've never managed to replicate this issue in house, but i've seen a few reports of it before.

Does the issue occur on any other databases, i.e. the demo DB?
Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Mutliple reminders keep popping up

Hi Gary,

 

It's only been reported on one client's database and mine but never seen on an Act! Demo database.


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Mutliple reminders keep popping up

So the issue doesn't occur on a new database created on the same machine?

If the issue is database specific, then I would suggest:

 

 

*To perform a manual schema update:

  1. Take a backup just in case
  2. Close Act
  3. Open C:\Program Files (x86)\ACT\ACT for Windows\ActUpdate.config
  4. Edit <LatestSchemaVersion> to change second decimal place version to 9. i.e. 18.1.xxx becomes 18.9.xxx
  5. Save and open Act
  6. Act will tell you the database needs to be updated. Run the update
  7. The update will complete, but Act will tell you the database needs to be updated again. Click no/cancel and close Act
  8. Edit ActUpdate.config to replace the original value in <LatestSchemaVersion>  i.e. 18.9.xxx becomes 18.1.xxx
  9. Save and open Act
Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Mutliple reminders keep popping up

Thanks Gary


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Silver Super Contributor
Posts: 2,328
Country: USA

Re: Mutliple reminders keep popping up

I have a script that database services wrote for one of my clients.  It may fix your issue.  We didn't have the popup issue you are having but we had a lot of activities that didn't get cleared properly.  I suspect that they are related to the same issue.  I'd be happy to send it to you but you are on your own if you decide to run it.  I don't think it would break anything but I can't say for sure.  I haven't really spent the time it would take to analyze it and see what they really did in the database.  It did fix my client's issues though.

 

Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Mutliple reminders keep popping up

Could this have been the alarm clearer utility, Stan?
http://kb.act.com/app/answers/detail/a_id/23198