04-07-2015 10:48 PM
has anyone experienced this I have 1 computer in the office that will not open multiple documents in ACT V17 Pro, I logged in with a different user to see if it was something with the 1 user profile and still same issue
04-10-2015 12:45 PM
What is your complete version ? reference ACT! / Help / About
04-11-2015 04:41 AM - edited 04-11-2015 04:43 AM
I'm glad you mentioned you have multiple act pc users.
all pcs using act must be running same version.
that gets us to the download center http://www.act.com/support/downloads/act-pro-v17/
Manually apply any updates/service paks /hotfixes as needed. You are not running most current ..
Also recommend runiing ACTDIAG on your problemed pc
Start / Run / ACTDIAG
select desired database from listing
rite click button to left of db name
select rebuild database options / 1st 3 but not the delete accounting links option.
Also Manually Check for windows updates
including a look at the optional items as sometimes MS puts a required update in the optional area.
Let me know how that works. - cheers - FSBill
05-18-2015 08:37 AM
Because this is specific to a single workstation, it's likely NOT a problem with the ACT! program. Have you tried a different Windows login to see if the problem is the same? You might try rebuilding the user's Windows profile.
05-18-2015 08:37 AM - edited 05-18-2015 09:39 AM
OK so you can open multiple act! word processor docs ok but the prob seems to be with your ms word docs.
Are you receiving any error messages? if yes please post details. perhaps a .dot template error message?
I'm guessing - Not a ACT! Problem?
This link may point you in right direction?
06-09-2015 08:23 AM
Here is what I would try next
Do you still have same problem opening multiple word docs with ACT! CLOSED ?
Do those multiple word docs then also Close ok without any problem?
If you still have prob with ACT! Closed, the prob is not ACT!..
Still have prob?
Close out of all applications
Start / Run / %temp% and hit enter
Delete those temp files in your user temp folder. ( note: maybe 1 or 2 of those files may not want to delte and that is ok, ust skip them).
Then Delete your temp internet files?
Then run ScanDisk, ex: go to my computer / locate your c-drive and and rite nmouse click your c-drive icon and select Properties,
Tools Tab/ Check Now, schedule and renote pc so the scandisk can run while booting.
Hopefully that will resolve your Ms Office / Word problem.