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Multi-Select disabled in Contact ID/Status

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Copper Elite Contributor
Posts: 139
Country: United States
Accepted Solution

Multi-Select disabled in Contact ID/Status

I'm using ACT! 2010 and just noticed that in my ID/Status drop down that the checkboxes have disappeared.

 

When I go into Tools, Define Fields, Edit for the ID/Status field, the Allow Multi-select option is greyed out.

 

How do I fix this? Thanks.


Accepted Solutions
Solution
Accepted by topic author MadDog
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Multi-Select disabled in Contact ID/Status

This is a known issue which has been reported to our Development team.  Use the following work-around to enable the feature:

 

To 'enable' the Multi-Select option, go back to the Define Fields screen > double click on the ID/Status field.  Click Next to see the 'Customize Field and List Behavior' screen > click the Next button to go to the 'Customize Field Behavior' screen > now click the Back button, the Multi-Select box should now be available.  If it is not, put a check mark in the box for Show Descriptions > click Next > click Back > Mult-Select will not be available and you can uncheck the Show Descriptions box.

 

Greg Martin
Sage

View solution in original post


All Replies
Solution
Accepted by topic author MadDog
‎09-25-2015 03:20 AM
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Multi-Select disabled in Contact ID/Status

This is a known issue which has been reported to our Development team.  Use the following work-around to enable the feature:

 

To 'enable' the Multi-Select option, go back to the Define Fields screen > double click on the ID/Status field.  Click Next to see the 'Customize Field and List Behavior' screen > click the Next button to go to the 'Customize Field Behavior' screen > now click the Back button, the Multi-Select box should now be available.  If it is not, put a check mark in the box for Show Descriptions > click Next > click Back > Mult-Select will not be available and you can uncheck the Show Descriptions box.

 

Greg Martin
Sage
Copper Elite Contributor
Posts: 139
Country: United States

Re: Multi-Select disabled in Contact ID/Status

The first option didn't work. Clicking in the Show Descriptions box worked perfectly.

 

Thanks!

New Member
Posts: 1
Country: USA

Re: Multi-Select disabled in Contact ID/Status

This was so helpful!!!!

 

Thank you so much!