Multi-Select disabled in Contact ID/Status

[MadDog]

I'm using ACT! 2010 and just noticed that in my ID/Status drop down that the checkboxes have disappeared.

When I go into Tools, Define Fields, Edit for the ID/Status field, the Allow Multi-select option is greyed out.

How do I fix this? Thanks.

[gmartin · Accepted solution]

This is a known issue which has been reported to our Development team.  Use the following work-around to enable the feature:

To 'enable' the Multi-Select option, go back to the Define Fields screen > double click on the ID/Status field.  Click Next to see the 'Customize Field and List Behavior' screen > click the Next button to go to the 'Customize Field Behavior' screen > now click the Back button, the Multi-Select box should now be available.  If it is not, put a check mark in the box for Show Descriptions > click Next > click Back > Mult-Select will not be available and you can uncheck the Show Descriptions box.

[gmartin · Accepted solution]

This is a known issue which has been reported to our Development team.  Use the following work-around to enable the feature:

To 'enable' the Multi-Select option, go back to the Define Fields screen > double click on the ID/Status field.  Click Next to see the 'Customize Field and List Behavior' screen > click the Next button to go to the 'Customize Field Behavior' screen > now click the Back button, the Multi-Select box should now be available.  If it is not, put a check mark in the box for Show Descriptions > click Next > click Back > Mult-Select will not be available and you can uncheck the Show Descriptions box.

[MadDog]

The first option didn't work. Clicking in the Show Descriptions box worked perfectly.

Thanks!

[dreagle]

This was so helpful!!!!

Thank you so much!