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Moved database, email freezes

New Member
Posts: 16
Country: USA

Moved database, email freezes

We recently moved our database to a new server, and followed the instructions on moving the database...

 

Our problem is this... now, anyone who remotes in to our server and gets on ACT! has problems w/ their email now. 

 

We're using the same terminal server, it's just accessing the database on a different location. When they remote in, load up act, and click email, it just sits for about 5 minutes, and then finally loads up. If you click in the email during the five minute wait, it says not responding. 

 

Any ideas?

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Moved database, email freezes

Does it work when logged in locally? If so, log in as each user locally on the server and set up the email as per the bottom of this ACT! Knowledge Base article - http://tinyurl.com/5jlb27

 

If not working locally, try first turning off and anti virus or firewalls... if no change, and assuming ACT! 7.0 or later and using ACT! Email not Outlook... you might have somehow damaged the email database.

You will need to contact Sage phone support who have a special tool they can remote in to fix it