09-09-2008 08:15 AM
We recently moved our database to a new server, and followed the instructions on moving the database...
Our problem is this... now, anyone who remotes in to our server and gets on ACT! has problems w/ their email now.
We're using the same terminal server, it's just accessing the database on a different location. When they remote in, load up act, and click email, it just sits for about 5 minutes, and then finally loads up. If you click in the email during the five minute wait, it says not responding.
09-10-2008 05:30 PM
Does it work when logged in locally? If so, log in as each user locally on the server and set up the email as per the bottom of this ACT! Knowledge Base article - http://tinyurl.com/5jlb27
If not working locally, try first turning off and anti virus or firewalls... if no change, and assuming ACT! 7.0 or later and using ACT! Email not Outlook... you might have somehow damaged the email database.
You will need to contact Sage phone support who have a special tool they can remote in to fix it