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Missing Word Option under Communication

New Member
Posts: 2
Country: USA

Missing Word Option under Communication

Running Sage Premium 2011 Ver 13.1.111.0 Hotfix 1

Windows 7 64 bit, Office 2013

 

Tools - Preference - Communication - Word Processer

I can only see the ACT! Word Processor but not the Microsoft Word 2013 option.

 

Please help and thank you.

 

Bill Herold

Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Missing Word Option under Communication

If Office 2013 is 64 bit it won't be detected or work with Act!.

Need to uninstall Office and re-install as 32bit.

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
New Member
Posts: 2
Country: USA

Re: Missing Word Option under Communication

We are using the 32-bit version of office

Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Missing Word Option under Communication

I just realised you're using Act! 2011 and this was released (obviously) before Office 2013 and therefore won't be recognise by Act! 2011. You need to upgrade to Act! v17.

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org