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Missing Notes - Notes appear and disappear

New Member
Posts: 1
Country: United States

Missing Notes - Notes appear and disappear

The Act 6.0 database on 1 computer in our office is opening fine, but as soon as you search (by any criteria), the notes disappear. Has anyone experienced this? And does anyone have a fix for it?

 

We are on ACT 2006 8.0, Windows XP 2002

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: Missing Notes - Notes appear and disappear

Which are you actually on ACT! 6 or ACT! 2006 version 8? Check at Help | About ACT!
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 10
Country: United States

Re: Missing Notes - Notes appear and disappear

We have this same problem with ACT 2007, 9.0.

 

any resolution? 

Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Missing Notes - Notes appear and disappear

When you say appear and disappear - what exactly does that mean?  Is it occuring between moving between records or just be staying in one place?

 

Is it possible that you have filters set in a way that you do not expect?

Copper Contributor
Posts: 10
Country: United States

Re: Missing Notes - Notes appear and disappear

I have checked the filters and everything is public.

If I move a record from one database to another, we do occasionally lose notes. 

 

But in the database we use on a daily basis, it seems to happen more frequently with one user when notes are created/entered.  He recalls entering them.  And then it could be days/weeks later, but he'll revisit a record and no current Notes are present. There seems to be no rhyme or reason.

New Member
Posts: 3
Country: United States

Re: Missing Notes - Notes appear and disappear

I have the same problem with ACT 11.  I put extensive notes on our clients in the note field and when I go back to my records, they have often vanished.  I haven't come up with a solution, and it is more than inconvenient.  Anyone come up with the fix?
Copper Elite Contributor
Posts: 108
Country: United States

Re: Missing Notes - Notes appear and disappear

When you create your destination database for the records that you move, did you export the my records from the source database and set them up as users in the destination database?
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Missing Notes - Notes appear and disappear

Moved post to new topic for greater visibility

New Member
Posts: 5
Country: USA

Re: Missing Notes - Notes appear and disappear

OMG.  My notes are gone again.  I thought i was out of the woods.  This happened last month and the probem went away, not the notes are gone again.