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Missing Addresses in ACT 2008

Astute Commentator
Posts: 78
Country: USA

Missing Addresses in ACT 2008

One of my remote users reported today that many of his contacts are now missing address data (street address, city, state, zip code).  All of the addresses are fine on my datbase (Publisher).  I had him sync and refresh but they are still missing on his database.
Moderator
Posts: 4,395
Country: USA

Re: Missing Addresses in ACT 2008

Follow the KB article below.  This will require you to run the dbfixer on the server, create a new remote database, restore the remote, and run the dbfixer on the new remote.

 

Data is Not Transferring Properly During Synchronization

New Member
Posts: 1
Country: United States

Re: Missing Addresses in ACT 2008

Is there a fix for ACT2009 yet?
Moderator
Posts: 4,395
Country: USA

Re: Missing Addresses in ACT 2008

The KB article referenced in my previous post also applies to ACT! 2009.  Applying 11.1 update will also address this issue. 

 

NOTE: The attached DBFixer must be run on all current remote and parent databases. Newly created remote databases will still have the initial issue of not syncing the affected data types, so the DBFixer must be run on new remote databases as well. Using the DBFixer will not restore the data that didn't originally sync, so if data is currently missing, create a new remote database and then apply the DBFixer.