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Microsoft Word problem with install

New Member
Posts: 1
Country: USA

Microsoft Word problem with install

Install wants Microsoft Word closed before installing, but Word is not open.
Nickel Elite Contributor
Posts: 595
Country: USA

Re: Microsoft Word problem with install

You have a process that isn't closed. You can go to the task manager (Ctrl - Alt - Delete) and go to the Processes and close the Word process. Another option would be to restart the computer.
Roy Laudenslager
ACT! Certified Consultant
Techbenders
royel@techbenders.com
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Microsoft Word problem with install

If you use Windows Selective Restart mode, you shouldn't have any of these issues. It's the best way to get a clean install
 
Perform a Selective restart with MSCONFIG as per ACT! KB 14499
Install ACT! 10.02 full install
Install ACT! 10.02 patch if the previous install was the previous build
Restore from Selective Startup Mode with MSCONFIG
Reboot