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Microsoft Word 2003 freezes when opening attached documents in ACT!2011

Copper Super Contributor
Posts: 88
Country: USA

Microsoft Word 2003 freezes when opening attached documents in ACT!2011

I'm having a problem with Microsoft Word 2003 and ACT!2011.

 

I created a Word document, printed and saved it as an Attachment in the History record.

 

When I click on the "Attachments" link in History tab, Word immediately opens to the document, but then freezes up (message: "Not Responding") for about 25 seconds. Then, I can work with and edit the document.

 

Any idea why Word freezes up, and how to fix this problem?

 

Thanks!

 

Kim