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Microsoft Office Word 2010 Show Fields List not working

New Member
Posts: 4
Country: USA

Microsoft Office Word 2010 Show Fields List not working

With the upgrade to Windows 10 and all of the updated Microsoft products, specifically Word, I have lost the ability to create and edit templates as the Show Fields List for the Add-In's is no longer working.  Kinda frustrated, any help would be greatly appreciated.

New Member
Posts: 4
Country: USA

Re: Microsoft Office Word 2010 Show Fields List not working

Microsoft Office Home and Business 2010 32Bit

Act! Pro Version 21.0.295.0 Update 4

Copper Elite Contributor
Posts: 124
Country: Germany

Re: Microsoft Office Word 2010 Show Fields List not working

Office 2010 is no longer supported by v21. That my be the reason why...
Jan Teske
ACC
jbt consulting
New Member
Posts: 4
Country: USA

Re: Microsoft Office Word 2010 Show Fields List not working

What word type program is V21 still compatible with?

Silver Super Contributor
Posts: 2,201
Country: United_Kingdom

Re: Microsoft Office Word 2010 Show Fields List not working

Earliest is Office 2013 but I would recommend nothing earlier that Office 2016

Copper Contributor
Posts: 110
Country: USA

Re: Microsoft Office Word 2010 Show Fields List not working

Show Fields List was working just fine a few weeks ago. Now it's not,

 

I am using MS Word as part of Microsoft 365.

 

If the ability to show fields is permanently gone, what's the workaround?

 

 

ACT Pro
Version of Act! 19.2.1460 upgrade 5
Office 365
Database is on my local machine (private database)
Operating system is Windows 10

Silver Super Contributor
Posts: 2,201
Country: United_Kingdom

Re: Microsoft Office Word 2010 Show Fields List not working

is probably the add-in that has been disabled.

 

I can do no better than repeat below an answer for Jon some time ago -

 

 
Posts: 1,379
 
Country: United_Kingdom
Re: Office Addin disabled
 

Great, thanks for the info.

 

So you mention that you've already tried re-enabling the addin - just so we're on the same page here, below are our recommended steps for enabling a disabled addin.

  1. Launch Microsoft Word.
  2. Click File and then select Options. The Word Options dialog box appears.
  3. Click Add-Ins on the left.
  4. Click Disabled Items and click Go.
  5. Look for a file path that ends with act9ext.dll or act9ab32.dll (capitalization may differ). This path will vary depending on your operating system. (Looking at the end of the path is the easiest method for locating the Act! add-in components.)
  6. If you see one or both of the items listed above, highlight them and click Enable.
  7. Restart Word and test.

 

If this doesn't help resolve the problem, I'd recommend taking a look at our knowledge base article on this issue (linked below). Try working through those steps, and if you have any problems or questions please feel free to post them here!

 

KB 13569 - Act! Menu Options are Missing or Unresponsive in Microsoft Word

View solution in original post

Copper Contributor
Posts: 110
Country: USA

Re: Microsoft Office Word 2010 Show Fields List not working

[ Edited ]

Thanks for taking the time to reply.

 

The recommended solution worked. 

 

I initially could not find Options" listed under file. I went back and found it under "More"

 

 

Thank you - this is a great community.