01-27-2013 05:33 PM
I have a company record with many documents. When I click on the document tab, the box does not populate with the documents. A Sage ACT! popup appears wich reads "Screen-compatible bitmap cannot be created. The screen bitmap format cannot be determined.
The Windows task manager reads:
ActSage.exe 124,528K memory, 9,995 GDI Objects.
Under the advice of the post labeled "ACT! 2012 Premium with SP1 leaking GDI objects on contact Documents tab," I changed GDIProcessHandleQuota to 100,00 but it didn't help.
Sage ACT! Premium 2012 Version 18.104.22.168, Hot Fix 5 (Normal Use)
Sage ACT! Premium 2012 14.0.572.0 Hot Fix 2 (For Importing Contacts)
Win 7 Pro SP1 x64
Outlook 2010 x32 v14
Durkin Impact Business Suite V4.2
Exponenciel Automatic Field Calculations v8.5
Company Wizard v22.214.171.124
Duplicate Wizard v126.96.36.199
01-28-2013 11:54 PM
02-03-2013 07:41 AM
I have rebuild the database, or fix it.
What is wrong with Act?????
No Sage support????? .... It cost me a lot of money for the program that not function correct.
If i want hel from Sage i must pay a lot of money, make a good program!!!!!
02-04-2013 12:57 PM - edited 02-04-2013 01:00 PM
Welcome to the Sage ACT! Community. I'm sorry you have not received any assistance with this issue. Please keep in mind that this forum is user-driven and not intended to be a Sage ACT! technical support site. However, the moderators will help out when we can. Regarding your issue, this error is can be caused by a conflict with a graphics setting on your machine. See this Knowledgebase article for suggested solutions:
In addition, you can try reducing or turning off hardware acceleration on your machine. Instructions are in this KB article:
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.