Memory problem with company document tab

[mrobbins]

I have a company record with many documents.  When I click on the document tab, the box does not populate with the documents.  A Sage ACT! popup appears wich reads "Screen-compatible bitmap cannot be created.  The screen bitmap format cannot be determined.

The Windows task manager reads:

ActSage.exe 124,528K memory, 9,995 GDI Objects.

Under the advice of the post labeled "ACT! 2012 Premium with SP1 leaking GDI objects on contact Documents tab," I changed GDIProcessHandleQuota to 100,00 but it didn't help.

Any thoughts?

TIA

Sage ACT! Premium 2012 Version 14.1.108.0, Hot Fix 5 (Normal Use)

Sage ACT! Premium 2012 14.0.572.0 Hot Fix 2 (For Importing Contacts)

Win 7 Pro SP1 x64

Outlook 2010 x32 v14

Durkin Impact Business Suite V4.2

Exponenciel Automatic Field Calculations v8.5

Company Wizard v1.1.1.20

Duplicate Wizard v4.0.5.51

[mrobbins]

One more thing. ACT! crashes after the popup. This behaviour is consistent.

[mrobbins]

... and I only have the problem with one particular company.

[Albert]

Hi Mrobbins,

I have the same pproblem.
I got a error also by one company, documents tab.

Act is freezing. error: screen compatible bitmap cannot be created. the screen bitmap format cannot be determined.

This a very old problem.
I get also other errors.

What can we do?

[Albert]

Is there nobody who has an workaround??????

Help please.

Albert

[Albert]

I have rebuild the database, or fix it.

No luck.

What is wrong with Act?????

No Sage support????? .... It cost me a lot of money for the program that not function correct.

If i want hel from Sage i must pay a lot of money, make a good program!!!!!

[ghollister]

Hello Albert,
Welcome to the Sage ACT! Community. I'm sorry you have not received any assistance with this issue. Please keep in mind that this forum is user-driven and not intended to be a Sage ACT! technical support site. However, the moderators will help out when we can. Regarding your issue, this error is can be caused by a conflict with a graphics setting on your machine. See this Knowledgebase article for suggested solutions:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2698...

In addition, you can try reducing or turning off hardware acceleration on your machine. Instructions are in this KB article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1647...