02-15-2018 02:16 PM
I normally only do backups without attachments, but I recently have had a need to do a backup with attachments and am getting an error message that some file name lengths are too long? What is the maximum file length and is there a way to change that?
02-15-2018 02:52 PM
02-16-2018 01:21 AM
As the problem ist there, it doesn't make sense to reason back and forth about any existing limit and what it is and where it might come from.
The only way to solve this is to move the database to a short path on the server. Detach it, move the whole database structure to something like c:\act and re-attach it there.
02-16-2018 06:47 AM
That will save me a whopping 8 characters, but I will try it. But the file names themselves are sometimes 40 characters long, so the reason it's important is because even this method may not get the desired result. Clearly windows doesn't have a problem with the length of the filename since the file name already exists, the problem must be with how the backup procedure is performed
02-16-2018 07:06 AM
Then maybe a PLAN B would be advisable:
Do ACT! backups without attachments and use another backup tool/plan for the attachments folder.
Windows built-in Zipper will NOT do the job, try 7-zip.
02-16-2018 07:19 AM
I'll try that. I just cant imagine I am the only one that has had this problem. Looking at the attached files, it seems many of them are system generated, either by Act or by Outlook (many of the files are *.msg)
Look at this 120 character gem:
'18296 832bd7ed-ac1f-41c4-89d6-1934fd94bd19 096e5391-fe12-452a-815b-28c22d08c0e6 36912274-8c59-41e3-acc5-eefe10a394b2.xls'
Clearly no user named that file, but it takes up nearly half of the max windows file name limit of 255 characters. Put it under c:\act data\act\halen-database files\attachments (an additional 49 charcaters), and you can see how this gets out of hand. Even if I moved the entire database to the root directory, the folder structure for Act has to remain intact
02-16-2018 08:07 AM
Do you by chance have an Excel file that you "re-use" frequently and attach it to multiple contacts to document something?
The generated file name hints that, as it consists of so-called GUIDs which are indeed manufactured by ACT! desperately trying to keep file names unique...
02-16-2018 08:16 AM
02-16-2018 09:08 AM