01-10-2013 08:01 AM
Among the serveral Outlook / ACT sync issues, this is the most dangerous one.
For a collaborator, I have synced ACT and Outlook (on Exchange). Total contacts (in ACT and Outlook): ~5000
To perform some tests, I switched the sync set from 'All Contacts' to a Sync Set containing only one contact.
When I launched the sync, I noticed many contacts disappear from Outlook and I suddently stopped the syncronization.
Result: 1300 contacts have disappeared from Outlook.
Can anyone tell me what happened?
01-10-2013 08:48 AM
I re-set the 'All contacts' sync set
I re-launched a sync
Contacts are back.
Some fields (such as contact notes) are missing or out-of-date.
Can anyone confirm that a change in the sync set is interpreted by ACT as "I deleted all the other contacts"?
01-11-2013 06:47 AM
01-11-2013 06:50 AM
Thanks for the answer. It would be nice to have some warnings and/or advice somewhere, this is potentially dangerous.
I am still unsure whether some contacts or data have been lost!
01-11-2013 07:39 PM
01-13-2013 04:09 AM
"Great example of why 'testing' should be done in a test environment, not on live data - especially if you are not sure how things will behave."
In an ideal world this would be true.
But in the real world:
This is a "great example" of what ACT should do better or entirely remove: Outlook integration. People everywhere are struggling with this and Sage should stop advertising and producing a crippled integration altogether.
A basic feature such as "keep contact in Outlook if deleted from ACT" is still missing: a full Outlook backup must be performed before making any change you make in ACT. Quite tiresome and time-consuming.
Sure, a 'testing' phase is needed for such products. But the typical ACT Pro client (small enterprises) cannot invest too much in this and many things are just considered as being reliable. A big mistake for this solution.
Finally, could you please define test environment? Because that would imply a new PC, with an Outlook license for a test user, with an ACT license for 'testing'.
This might become very expensive unless I missed something along the way.
01-14-2013 02:47 PM
Sorry you have had issues.
ACT! - like any software - works a certain way.
When working with features that will impact multiple records, if one is not absolutely sure how the systems involved will behave, implementing changes that affect REAL data is a highly risky action. Not an ACT! issue here... Sometimes the software may have flaws, sometimes things just don't work the way our mind does. Doesn't reall matter if there are unexpected consequences.
Take a look at Oracle Virtual Box - it is open source - i.e. FREE - and is a good solution for creating a "sandbox" that allows you to observe how things work, without risking the destruction of potentially PRICELESS business intelligence.