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Mass Email - Goes into Spam Folders?

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Skilled Commentator
Posts: 70
Country: USA
Accepted Solution

Mass Email - Goes into Spam Folders?

[ Edited ]

A few months ago or so, our business sent out 600+ email Invitations via the Email function on ACT, and when we talked to a few people, no one that we talked to seemed to receive them.

 

Is it possible that these messages just go directly in people's SPAM email folders? 

 

If so, how can we prevent this from happening? Would sending just ten at a time help?

 

Edit: Currently runnining Sage ACT! Pro 2011 Version 13.1.111.0, Hot Fix 6.


 David Kimball
 davidvkimball.com
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Accepted by topic author davidvkimball
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Mass Email - Goes into Spam Folders?

You'll always have issues doing that many via Outlook, which can realistically only handle about 150 at a time.

Also, most ISPs set limits on the number of merged emails in a single drop (some as low as 20

Then there's legal requirements to include OptOut - that's tricky with a large number

I'd look at doing it with a service like eMarketing, Constant Contact or Prodocom's MergeMaster! ... they're all much better at those volumes

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Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Mass Email - Goes into Spam Folders?

Skilled Commentator
Posts: 70
Country: USA

Re: Mass Email - Goes into Spam Folders?

Microsoft Outlook 2010 with a MoneyConcepts.com domain email address.


 David Kimball
 davidvkimball.com
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Solution
Accepted by topic author davidvkimball
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Mass Email - Goes into Spam Folders?

You'll always have issues doing that many via Outlook, which can realistically only handle about 150 at a time.

Also, most ISPs set limits on the number of merged emails in a single drop (some as low as 20

Then there's legal requirements to include OptOut - that's tricky with a large number

I'd look at doing it with a service like eMarketing, Constant Contact or Prodocom's MergeMaster! ... they're all much better at those volumes
Skilled Commentator
Posts: 70
Country: USA

Re: Mass Email - Goes into Spam Folders?

Thank you! I'll look into this further with the information you have provided. 


 David Kimball
 davidvkimball.com
 Facebook  Twitter  LinkedIn
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Mass Email - Goes into Spam Folders?

As to finding out what happened ... are they all in the Outlook Sent Items folder?

If not, then Outlook choked with the volume
If they are, your ISP might be able to help