Mass Email - Goes into Spam Folders? [ Edited ]

[davidvkimball]

A few months ago or so, our business sent out 600+ email Invitations via the Email function on ACT, and when we talked to a few people, no one that we talked to seemed to receive them.

Is it possible that these messages just go directly in people's SPAM email folders? 

If so, how can we prevent this from happening? Would sending just ten at a time help?

Edit: Currently runnining Sage ACT! Pro 2011 Version 13.1.111.0, Hot Fix 6.

[GLComputing · Accepted solution]

You'll always have issues doing that many via Outlook, which can realistically only handle about 150 at a time.

Also, most ISPs set limits on the number of merged emails in a single drop (some as low as 20

Then there's legal requirements to include OptOut - that's tricky with a large number

I'd look at doing it with a service like eMarketing, Constant Contact or Prodocom's MergeMaster! ... they're all much better at those volumes

[GLComputing]

What mail system are you sending from?

Sage eMarketing or something else?

[davidvkimball]

Microsoft Outlook 2010 with a MoneyConcepts.com domain email address.

[GLComputing · Accepted solution]

You'll always have issues doing that many via Outlook, which can realistically only handle about 150 at a time.

Also, most ISPs set limits on the number of merged emails in a single drop (some as low as 20

Then there's legal requirements to include OptOut - that's tricky with a large number

I'd look at doing it with a service like eMarketing, Constant Contact or Prodocom's MergeMaster! ... they're all much better at those volumes

[davidvkimball]

Thank you! I'll look into this further with the information you have provided. 

[GLComputing]

As to finding out what happened ... are they all in the Outlook Sent Items folder?

If not, then Outlook choked with the volume
If they are, your ISP might be able to help