Manager Administor Change - Items grayed out - HELP!

[mhutchinson]

I tried to make me the Administrator.  I made the original Administrator's user to Browse and Me to Administrator.  Then tried to deactivate the original's Adm. license and switch that liencse to me.  I thought I had it, but ACT states my license is pending, her's is still active, but she has been switched to Browse only, so no Administrator  ------- everything is grayed out.  How can I go back so I can Manager Users?  HELP. Only one User.  It's on my computer & no on elses.

[gmartin]

Hello Mhutchinson,

Welcome to the Act! Online Community!

Do you have a recent backup you can restore?

What is the version of Act! you are running?

[mhutchinson]

2007, Version 9.  Tried back up restore, but wouldn't take