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Manager Administor Change - Items grayed out - HELP!

mhutchinson
New Member
mhutchinson
Posts: 2
Country: United States

Manager Administor Change - Items grayed out - HELP!

‎05-06-2010 11:14 AM

I tried to make me the Administrator.  I made the original Administrator's user to Browse and Me to Administrator.  Then tried to deactivate the original's Adm. license and switch that liencse to me.  I thought I had it, but ACT states my license is pending, her's is still active, but she has been switched to Browse only, so no Administrator  ------- everything is grayed out.  How can I go back so I can Manager Users?  HELP. Only one User.  It's on my computer & no on elses.
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gmartin
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gmartin
Posts: 5,275
Country: USA

Re: Manager Administor Change - Items grayed out - HELP!

‎05-06-2010 11:31 AM

Hello Mhutchinson,

Welcome to the Act! Online Community!

 

Do you have a recent backup you can restore?

 

What is the version of Act! you are running?

Greg Martin
Sage
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mhutchinson
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mhutchinson
Posts: 2
Country: United States

Re: Manager Administor Change - Items grayed out - HELP!

‎05-06-2010 11:42 AM

2007, Version 9.  Tried back up restore, but wouldn't take
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