12-16-2016 02:24 AM
Act! typically uses Word document templates for mail-merges. You can read more about these mail-merge feature in the following knowledgebase article: http://kb.act.com/app/answers/detail/a_id/13883
The recommended way to send HTML templates would be though Act! emarketing. With this service you can upload your HTML and insert the merge fields in the template editor where needed.
You can find examples of both of these methods in our video training library: http://training-act.com/act/act-lib-prem/en-us/Launch.html
12-22-2016 11:29 AM
"Fun" fact, Outlook uses components of Microsoft Word to render HTML content in emails. It explains why Outlook is so god-awful & nitpicky at displaying HTML content. I've never found a way to get HTML content to merge through an Act document template with good consistency and formatting.
Use Act e-marketing