12-16-2011 02:43 PM
I am having a strange problem. I was using mail merge to send several e-mails from my contact list. To start my e-mail, I put in
I sent a test message to my Mac and my PC which runs Windows 7. On my Mac I saw the merge correctly, e.g., Dear Mike:
but on my PC there was no merge for the salutation. It said Dear :
I will appreciate some help.
12-19-2011 07:41 AM
Welcome to the Sage ACT! Online Community!
Mail merge creates individual e-mails for each recipient: are you viewing the same email from 2 different computers, or is this 2 different contacts within your database? If different contacts, what does the salutation field (within the database) contain for the contact sent to the PC?
As a test, you can run the same template in a mail merge using the Word Processor option - you can then view the results before running it as an e-mail.