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Mail merge not adding content

Copper Contributor
Posts: 155
Country: Canada

Mail merge not adding content

I am trying to an email merge to multiple contacts.

IF I do a single merge it works fine.

If I do multiple it sends blank page

 

any help will be greatly appreciated

 

Tom

Tom David Moxam
Silver Super Contributor
Posts: 2,206
Country: United_Kingdom

Re: Mail merge not adding content

Please could you give the version of ACT and also Outlook to help with answering .

Copper Contributor
Posts: 155
Country: Canada

Re: Mail merge not adding content

Outlook 2019 / 365

Act! Pro Version 20.1.120.0, Update 9

 

If I  merge contact at at time it is fine.

Multiple contacts output is a blank email.

Tom David Moxam
Silver Super Contributor
Posts: 2,206
Country: United_Kingdom

Re: Mail merge not adding content

This can happen if the email has HTML content it finds hard to manage. It can format a single email but then runs into trouble with multiple emails. 

 

Is you email template rich in content or just plain text and what size is the template?

 

Depending on the system it s running on it can also run out of resources so how many is the bulk email and what happens if you try to send just a couple?

 

 

Copper Contributor
Posts: 155
Country: Canada

Re: Mail merge not adding content

There was a small picture 

 

I reformatted and got it to work,

interesting - instead of sending emails' they are going to Drafts??

 

Thanks for responding

Tom David Moxam
Nickel Elite Contributor
Posts: 595
Country: Germany

Re: Mail merge not adding content

Pls. find a solution here:

https://community.act.com/t5/Act-Premium/Mail-Merge-Not-Working/td-p/370508/page/3

 

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de