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Mail Merge

New Member
Posts: 6
Country: United_Kingdom

Mail Merge

I use Act 2007 along with MS Outlook 2003. I am trying to send out e-mail mail merges.

 

Here is my mail merge problem (after going through the Wizard):

  • I click on 'Finish' and a 'New Message' window from Outlook opens.
  • This window contains the correct subject line and attachment BUT is missing the e-mail address in the 'To' field, and the message body (which should come from the template I have created).

I am trying the above with only 1 contact (as a trial), and thus it opens only 1 Outlook new message window.

 

Issues that I have already considered are:

  • Making sure to uncheck the 'Use MS Word for e-mail editing' in Outlook
  • Removing and re-enstating the correct Act Address book

I have to send an attachment, and this is why I need to do this through Act (as MS Office does not support attachments in mail merge).

 

Any ideas?

 

Silver Contributor
Posts: 1,813
Country: USA

Re: Mail Merge

Test this using one of hte 'canned" ttemplates that comes with ACT.  That will tell you if it's ACT or the template.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

New Member
Posts: 6
Country: United_Kingdom

Re: Mail Merge

Hello Jon,

Thank you for that. I have tried it with the templates that Act comes with, and it shows the same problem.

Any suggestions?
New Member
Posts: 6
Country: United_Kingdom

Re: Mail Merge

Well things have now seemed to change again!!

I now seem to get an error as follows when I send out an email Mail Merge:
"The server threw an exception. (Exception from HRESULT:0x80010105 (RPC_E_SERVERFAULT))

I have looked at the proposed solution (on sagesoftwareonline.com) of updating the Outlook address book and un-checking the 'Use MS Office for email editing' box in outlook, but it has not solved the problem.
Silver Contributor
Posts: 1,813
Country: USA

Re: Mail Merge

I'd try the same thing on the ACT demo database, check that all your version are compatable (no unsupported ACT or Office).

 

If that didn't work, i'd do a scan and repair within office or reinstall Office.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider