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Mail Merge

Copper Contributor
Posts: 91
Country: United States

Mail Merge

Act 2009 is set up to use Outlook 2007, and it usually works fine for sending email.  But when I do a mail merge, it opens the Act email client instead. Any ideas what I should look at?  Running Vista Home Premium.

 

Thanks

Moderator
Posts: 4,395
Country: USA

Re: Mail Merge

To be clear, when you click on an email address in ACT!, it opens a new Outlook email or ACT! Email?  You can try rebuilding the user preferences.

 

1.  Close ACT!.

2.  Go to Start and select Run

3.  Type %appdata% and click Ok.

4.  Browse down to ACT\ACT for Windows <version>

5.  Delete all preferencesbak files and the Preferences folder

6.  Open ACT! and resetup user preferences.

7.  Test.

 

Copper Contributor
Posts: 91
Country: United States

Re: Mail Merge

[ Edited ]

Just sending a single email opens Outlook, can't say we've done that by clicking on an email address as you asked.  Just did it with Write>Email.

 

When you say to resetup user preferences, is running the Getting Started Wizard all I need to do after deleting the preferences files, or do I need to go into Tools>Preferences and do some setup?

 

Thanks

Message Edited by vincenzo on 08-22-2009 07:24 AM
Moderator
Posts: 4,395
Country: USA

Re: Mail Merge

[ Edited ]
Getting Started Wizard should be fine.
Message Edited by dlunceford on 08-24-2009 09:52 AM