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Mail Merge toobox does not appear

New Member
Posts: 2
Country: USA

Mail Merge toobox does not appear

I have Vista and Sage 10.0.  I upgraded from ACT 6.0. This is not the first problem that has arisen but after thousands of dollars worth of IT help and upgrades it comes to this.  MS Word is the processor for the document templates I use every day.  The correct information appears from my database in the fields on the contact list in ACT! When I tried to create a document from the template most of the fields just appeared as field names with one or two that had the correct information.  So I decided I needed to reapply the field names.  I went to edit template and there is no MAIL MERGE toolbox.  I have read this forum for hours and have gone to the knowledge based information - doing everything that was written to do.  Nothing.

Can someone help me?