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Mail Merge suddenly not working

Tuned Listener
Posts: 26
Country: USA

Mail Merge suddenly not working

I've been using Mail Merge w/o any problem until this morning.


When I go to Write/Letter (Or Write/Fax) the Initializing Mail Merge dialog box comes up then disappears after 20 seconds or so with no letter or fax coming up. 


Does anyone have any suggestions on how I can troubleshoot this?


Thanks in advance. 

New Member
Posts: 5
Country: Australia

Re: Mail Merge suddenly not working

I had the same problem. I changed my default word processor to Microsoft Word and it started working again.

 

also notices if there are a lot of graphics or tables in the document then it also doesnt go.

 

Good Luck

 

anthony 

 

Tuned Listener
Posts: 26
Country: USA

Re: Mail Merge suddenly not working

Hi Anthony,

Thanks for your reply.

I currently use Word as my processor so this doesn't pertain to me, unfortunately.

 

Thanks, though.  

Tuned Listener
Posts: 26
Country: USA

Re: Mail Merge suddenly not working

Does anyone have any suggestions on this?
Copper Contributor
Posts: 77
Country: USA

Re: Mail Merge suddenly not working

I had a problem last year, when I mailed over 100 contacts ACT would not work.  I called the company several times, and they conceded that this was a known issue.  I finally had to go with a e-mail service to get around this problem. You might want to check out trying to e-mail to too many contacts, just a thought.  Jim
Tuned Listener
Posts: 26
Country: USA

Re: Mail Merge suddenly not working

Hi Jim,

Thanks for the reply.

 

I need help on using the mail merge to compose letters and faxes, however. 

 

 

Tuned Listener
Posts: 58
Country: United Kingdom

Re: Mail Merge suddenly not working

[ Edited ]

Hi Lowden358.

 

As far as I am aware this is not a known issue. You could try the following:

 

1. Completely disable any security software as a test.

Windows Firewall / Windows Defender / Anti-Virus Packages / User Account Control (VISTA)

  

2. You dont mention a version so I'll assume its 2008 (v10.0)

Check that you have a process called act.outlook.service.exe running.

If not, locate it in the install directory and start it by double clicking..

 

3 Its possible you have a damaged Word program (again you havent provided a version)

but in Micorsoft Word try 'Help -> Detect and Repair' 

You may need your office CD for this

 

4. Change the word processor to ACT! Word processor and then back to Word.  

 

5. Try a different database

 

Let me know how things turn out,

 

Kind regards,

Cesc 

Message Edited by CrazyCesc4 on 07-02-2008 02:25 PM
Tuned Listener
Posts: 26
Country: USA

Re: Mail Merge suddenly not working

 CrazyCesc4,

 

Thanks for your help on this. Much appreciated.

 

 

1.) I don't have any of this software so these don't apply

 

2.) I do have v10 and have act.outlook.service.exe running.

 

3.) Successfully ran detect and repair. 

 

4.) I changed to the ACT processor then back to Word.

 

I'm still unable to merge however, but I'm not sure what you mean when you say to try a different database.

 

Could you explain this to me? I'll give it a try and let you know how I make out. 

 

Thanks, again. 

 

 

 

 

 

 

 

Tuned Listener
Posts: 26
Country: USA

Re: Mail Merge suddenly not working

CrazyCesc4,

 

Finally realized what you meant.

 

I tried opening up a couple of other pad files to see if that would make a difference and unfortunately it didn't. These files still won't open.

 

Help!!!