05-22-2008 08:48 AM
I've been using Mail Merge w/o any problem until this morning.
When I go to Write/Letter (Or Write/Fax) the Initializing Mail Merge dialog box comes up then disappears after 20 seconds or so with no letter or fax coming up.
Does anyone have any suggestions on how I can troubleshoot this?
Thanks in advance.
05-23-2008 11:49 PM
I had the same problem. I changed my default word processor to Microsoft Word and it started working again.
also notices if there are a lot of graphics or tables in the document then it also doesnt go.
07-02-2008 07:38 AM
07-02-2008 02:24 PM - edited 07-02-2008 02:25 PM
As far as I am aware this is not a known issue. You could try the following:
1. Completely disable any security software as a test.
Windows Firewall / Windows Defender / Anti-Virus Packages / User Account Control (VISTA)
2. You dont mention a version so I'll assume its 2008 (v10.0)
Check that you have a process called act.outlook.service.exe running.
If not, locate it in the install directory and start it by double clicking..
3 Its possible you have a damaged Word program (again you havent provided a version)
but in Micorsoft Word try 'Help -> Detect and Repair'
You may need your office CD for this
4. Change the word processor to ACT! Word processor and then back to Word.
5. Try a different database
Let me know how things turn out,
07-07-2008 07:51 AM
Thanks for your help on this. Much appreciated.
1.) I don't have any of this software so these don't apply
2.) I do have v10 and have act.outlook.service.exe running.
3.) Successfully ran detect and repair.
4.) I changed to the ACT processor then back to Word.
I'm still unable to merge however, but I'm not sure what you mean when you say to try a different database.
Could you explain this to me? I'll give it a try and let you know how I make out.
07-08-2008 07:48 AM
Finally realized what you meant.
I tried opening up a couple of other pad files to see if that would make a difference and unfortunately it didn't. These files still won't open.