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Mail Merge (letter to printer) always crashes ACT!

Tuned Listener
Posts: 44
Country: Canada

Mail Merge (letter to printer) always crashes ACT!

Title says it all, every time I try a Mail Merge, letter to printer, it always crashes ACT

No matter how big the lookup, it usually crashes after 2 or 3 prints

 

Copper Contributor
Posts: 39
Country: United States

Re: Mail Merge (letter to printer) always crashes ACT!

Does this happen when you print using a different program? Have you tried to update your printer driver?
Tuned Listener
Posts: 44
Country: Canada

Re: Mail Merge (letter to printer) always crashes ACT!

No it does not happen when printing with a different program, any program for that matter

And yes we've tried with 3 different printer drivers, on 2 different printers, same problem
Copper Contributor
Posts: 39
Country: United States

Re: Mail Merge (letter to printer) always crashes ACT!

Have you attempted to repair the Act install?  I am wondering if something did not get registered properly or became corrupted?  Have you applied any of the Act service packs?
Tuned Listener
Posts: 44
Country: Canada

Re: Mail Merge (letter to printer) always crashes ACT!

ACT! is running as a brand new fresh install from the end of last week, and the latest version is applied
Copper Contributor
Posts: 39
Country: United States

Re: Mail Merge (letter to printer) always crashes ACT!

Give this a try.  Go To C:\Program Files\ACT\Act for Windows .  You want to open a cmd command line and go to that folder.  type regsvr32 c:\Program Files\ACT\Act for Windows\Redemption.dll and then hit enter.  This will re-register the redemption.dll file.  Do you continue to get the same error after doing this?
Tuned Listener
Posts: 44
Country: Canada

Re: Mail Merge (letter to printer) always crashes ACT!

Will test it out and let you know, thanks!

Tuned Listener
Posts: 44
Country: Canada

Re: Mail Merge (letter to printer) always crashes ACT!

still crashing, need help... we will be sending out a lot of mail soon and we can't have the application crash every 2 to 15 prints
Tuned Listener
Posts: 44
Country: Canada

Re: Mail Merge (letter to printer) always crashes ACT!

I still can't find any information about this, does anyone know anything about this problem ?
Tuned Listener
Posts: 44
Country: Canada

Re: Mail Merge (letter to printer) always crashes ACT!

HRESULT : 0x80010105 (RPC_E_SERVERFAULT)

With ACT! by Sage Premium 2010 Version 12.1.181.0, Hot Fix 1

Office 2003

Windows XP