Mail Merge issue

[CStillman]

Hi, I am using Act!2013 Version 15.0.301.0.  I have a template and a PDF attachment I am trying to email to 37 clients.  I perform the merge and only 25 of the emails are sent out.  Why wouldn't the full merge be sent?  I can see in my sent folder in Outlook the ones that went.  This has happened on numerous occasions.  First I thought the attachments were too large, then I thought I did something wrong in the template. 

Any assistance would be appreciated.  Seems to me the purpose of the merge is so as not to have to divide your email listing, etc.  I should be able to send a merge doc to hundreds of contacts. 

Thanks

[jnpurdy]

Hi Stillman and welcome to the ACT community.

My first suggestion would be to check the format of the failed eMail addresses. 

Next, I would check to make sure all contacts are included in the group or lookup tht should received the eMail.

Hope this helps.

[CStillman]

No problem with the email addresses, the contacts are included in the look up.

If I put them in their own look up, they magically go....

This has happened before and it isn't the same ones that don't go.  I believe this system is haunted.

[Roy_Laudenslager]

The most likely cause is your ISP SPAM blocking. Different ISPs have different rules but 25 is a common limit.

[gmartin]

Here is an article addressing the issue of 'mail merge only sending to 25 contacts': KB Article 28237