When trying to add a merge field in a template, the mail merge dialog box only shows up when I use Act! as the word processor. It will not show when Word is the processor.
I successfully added the field when editing in the Act! word processor, but then when I did the merge, I received an error after the merge was complete that read "The merge could not be completed. Please reduce the number of selected contacts and try again." I only merged 27 contacts.