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Mail Merge Write Problem

New Member
Posts: 2
Country: United States

Mail Merge Write Problem

I'm using Act 2009 on a Vista Enterprise operating system.  I'm interfacing with Office 2007 product line.  Whenever I try to use Act for writing a letter, I can an error message right after the mail merge rountine starts.  The process stops prior to opening up Word 2007 due to this error.  I can't find any information within the Act Knowledge Base to help.  I'd appreciate any suggestions as to what is going on.  Here's the screen that pops up:

 

error message

Thanks for the help.  Nile

Moderator
Posts: 4,395
Country: USA

Re: Mail Merge Write Problem

New Member
Posts: 2
Country: United States

Re: Mail Merge Write Problem

Thanks for the potential solution.  Unfortunately, that's not the problem. I already had the UAC disabled.  Just to make sure, I went back and followed the instructions using MSCONFIG and did it again.  Rebooted.  The problem remains.  Any other ideas?  Nile
Moderator
Posts: 4,395
Country: USA

Re: Mail Merge Write Problem

Copper Super Contributor
Posts: 478
Country: Australia

Re: Mail Merge Write Problem

I have tried all these in the KB article still no luck, I dont understand how it was working yesterday and when i turn it on today it has this error message


Jason Dawson Financial Planning
Brisbane | Australia - JDFP Home Page

Act Ver - Act! Premium Version 17.1.169.0, Hot Fix 3
OS - Windows 7 (stand alone machine)
MS Office - Enterprise 2007
Phone - Samsung Galaxy s6