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Mail Merge Problems

New Member
Posts: 3
Country: USA

Mail Merge Problems

SInce re-installing ACT 12 Pro on a new computer, the mail merge function does not work.  When I attempt to merge to an email, it brings up a Word document and the name merge field contains a series of letters and numbers insteadof the contact info. 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Mail Merge Problems

Hello RCrider,
Welcome to the Sage ACT! Community. This sounds like it may be an issue with the template. Try deleting and then recreating the affected merge fields in the template.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 3
Country: USA

Re: Mail Merge Problems

That seemed to do it. Thanks!