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Mail Merge Problems

RFS
New Member
Posts: 4
Country: USA

Mail Merge Problems

This should be straigth forward but for some reason its not working. I click on mail merge, select printer, select my file(.tpl)located in templates, click finish. The persons last name is printed twice and the remaining body of the letter does not print. Any suggestions, Thanks

Rick

Copper Elite Contributor
Posts: 118
Country: india

Re: Mail Merge Problems

what version of act?

goto write edit template, open your template, check if the fields are repeated twice

try sending the mail merge to word processor, check if the issue occurs there

 

New Member
Posts: 10
Country: USA

Re: Mail Merge Problems

Does this happen with all other templates? Have you "edited" the template you are trying to use?

 

I agree, printing from a template is normally very straight forward.