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Mail Merge Help

New Member
Posts: 8
Country: USA

Mail Merge Help

I am trying to work out mail merge in ACT 2011. I understand how to do it, but it is not working right.


1st, I cannot have the file as an ADT file. I can save it as a ACT template and put in the fields, but when I do the mail merge, it does not separate the pages, each page starts to run into the other.


2nd, when I tried to use Word Processor, that is when I cannot save it as an ADT file and the mail merge fields box will not pop up. Also, every time I even hit the save button, it crashes and I have to restart both Word and ACT.


Any idea what is going on? I just uninstalled and reinstalled the software and did an update.



Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Mail Merge Help

[ Edited ]

Hello info.aahsales,
Welcome to the Sage ACT! Community. Are you able to run the merge successfully using any of the standard Word templates (.adt) that came with ACT!? Also, what version of Word are you using? And, are there any error messages?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.