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Mail Merge - Hang if merging more then one document

Copper Contributor
Posts: 79
Country: Australia

Mail Merge - Hang if merging more then one document

Have done a fresh install of ACT! Pro 2013 (15.1.108.0) on Windows 8 machine wth Office 2013 (Home and Business 2013).

 

The database is local on this machine.  Customer has a template they want to mail merge to a word document.  If I select the current contact I am on it will work as expected.  If I select 2 or more contacts to merge at once it will sit on the Merging Records progress bar and not move  see attached.

 

Merging Records

 

When I check in the task manager ACT! is still responding and Word has opened.  I have tested with the Demo database same issue.  i have also tried a defult ACT! template same issue.  

 

But I can send to printer no problem.

 

Any ideas?  

 

Thanks

Damon

 

 

Nickel Super Contributor
Posts: 2,486
Country: USA

Re: Mail Merge - Hang if merging more then one document

ACT! 2013 and Office 2013 do have some issues, as reported in the forums.  The SP1 for ACT! 2013 may help, but there have still been some inconsistencies in different environments. Here is the KB for you.  http://kb.sagesoftwareonline.com/app/answers/detail/a_id/33125/kw/office%202013/session/L3RpbWUvMTM2...

 Brenda 

Brenda Dixon
ACT! Certified Consultant
Dixon Consulting Solutions
404-405-4116
brenda@dixonconsultingsolutions.com
www.dixonconsultingsolutions.com
www.GoToAssist.com/sb/dixon (FOR SUPPORT)