Mail Merge - Hang if merging more then one document

[Damon_T]

Have done a fresh install of ACT! Pro 2013 (15.1.108.0) on Windows 8 machine wth Office 2013 (Home and Business 2013).

The database is local on this machine.  Customer has a template they want to mail merge to a word document.  If I select the current contact I am on it will work as expected.  If I select 2 or more contacts to merge at once it will sit on the Merging Records progress bar and not move  see attached.

When I check in the task manager ACT! is still responding and Word has opened.  I have tested with the Demo database same issue.  i have also tried a defult ACT! template same issue.  

But I can send to printer no problem.

Any ideas?  

Thanks

Damon

[dixon7]

ACT! 2013 and Office 2013 do have some issues, as reported in the forums.  The SP1 for ACT! 2013 may help, but there have still been some inconsistencies in different environments. Here is the KB for you.  http://kb.sagesoftwareonline.com/app/answers/detail/a_id/33125/kw/office%202013/session/L3RpbWUvMTM2...

 Brenda