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Mail Merge Error: TSafeRecipients: could not retrieve IMessage

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Posts: 3
Country: USA

Mail Merge Error: TSafeRecipients: could not retrieve IMessage

[ Edited ]

Running: 

Windows XP SP3

Office 2003 SP3

Act 2010 Version 12.1.181.0 Hot Fix 1

 

RE: Mail Merge Error: TSafeRecipients: could not retrieve IMessage

 

This message occurs while do a mail merge to an e-mail on a lookup.

 

I have read through some Community posts and am having a hard time resolving the issue.  

 

I have tried to resolve by going to C:\windows\system32

 

and running fixmapi.exe

 

When I double click on it nothing seems to happen.

 

mapi32.dll file modified date is 8/4/2004 and doesn't seem to change when i run fixmapi.exe

 

Any guidence or direction would be greatly appreciated.

 

Bill