Community
Showing results for 
Search instead for 
Do you mean 
Reply

Mail Merge Error: TSafe Recipients: could not retrieve IMessage

New Member
Posts: 2
Country: USA

Mail Merge Error: TSafe Recipients: could not retrieve IMessage

I am currently using ACT 2010 Verzion 12.1.181.0, Hot Fix 1

 

When I send out a mail merge of any amount I will randomly get this error message:  TSafe Recipients: could not retrieve IMessage

The only option is to click OK, once I click OK that email will get sent straight to my draft box in Microsoft Outlook.

I can then go to Outlook open the email and send it and it works that way.  The only problem is I can get up to like 400 emails sent to the draft box and then I have to go through them individually in order for them to send.

 

I have looked all over and have not been able to figure out how to fix this.  Can someone please help!! 

Copper Elite Contributor
Posts: 126
Country: USA

Re: Mail Merge Error: TSafe Recipients: could not retrieve IMessage

KB 23848  may be of help

Scott Lahn
Sage ACT! Customer Support