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Mail Merge Does Nothing

New Member
Posts: 9
Country: United States

Mail Merge Does Nothing

I cannot do a Mail Merge. I go through all the steps and get all the way to the part where it's suppose to merge all the records and where it should display the X of X records merged it simply ends like it's finished, but no emails are sent out at all.


Please help.


Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Mail Merge Does Nothing


Just some questions to get a better understanding of the issue:

- What version/build of ACT! are you using (from Help/About ACT!)?

- Are you using Outlook (what version?) or an Internet mail account for email in ACT!?

- Are there any errors messages

- Are the messages going to the Outbox or to Sent Items?

- What happens if try a small batch, like 5-10 emails?

- Have you tried using different templates for the merge?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.