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Mail Merge Blank Fields

New Member
Posts: 2
Country: USA

Mail Merge Blank Fields

I Have Act 2010, and Microsoft Office 2007. When doing a group mail merge, how do I collapse blank fields where some contacts do not have data? For example, right now, there is a empty line where some contacts have an "address 2" and others don't. 


Thank you.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Mail Merge Blank Fields

Hello BrittR,

Welcome to the ACT! Online Community!


The blank fields should be collapsing automatically.  Test running your mail merge (to word processor) using the provided template '01 Initial Communication - Direct Marketing Letter'.  I've just run it and the blank fields collapsed automatically - if it does for you as well, you can open it in Edit mode and use it as a guide for your custom template.

Greg Martin